Measuring knowledge management investments and results; two business cases
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چکیده
Currently, knowledge management is getting a lot of attention, while the assessment of its results is lagging behind. In other words, companies spend a lot of resources in improving their knowledge household, while less effort is invested to measure the results of their knowledge management endeavours. We think that the reason is not that companies do not see the relevance of assessing aspects of knowledge management, but simply that no appropriate instruments are available.
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تاریخ انتشار 2000